FAQ ( Tu-Mart )
After you choose a meat cut at the butcher’s, you will first weight it, and the butcher will claim his pound of meat.The butcher will clean it for you, but you’ve already paid for it.
Rather than seeing each piece of meat ripped up at the end after you’ve paid for it, the Tumart way is having the meat cleaned beforehand by our team.Therefore, to answer your question, no, you are not being charged for waste.
Once an order has been packed, it cannot be canceled or refunded.We encourage you to raise your concerns at the time of delivery if you receive a damaged or defective order.You will receive the refund within 5 working days.
In order to buy products, you need to register an account.
You can check your order status under your Account by going to Order History.If you still have questions, you can raise a support request through TUMART in app or you can email us at support@tumart.in or call us at +918248012784.
The meat is not pre-packaged, but cut as soon as it is ordered. We have fresh meat daily. Our produce is locally sourced. Our meats are antibiotic and chemical free! We deliver fresh, within 50 minutes of your order!
Orders can be pre-booked and scheduled for next day delivery.
Our primary goal is to provide unadulterated, chemical-free food to consumers. We take great pains to ensure the freshest of fresh produce is bought directly from the farmers without any intermediaries.
